Refund and Cancellation Policy

Version 1. In force from 2 November 2026.

Today. No paid plan is on sale, so there is nothing to refund or cancel at the moment. This policy describes how this will work when LAYAN+ opens. It does not affect your rights under the Consumer Protection Act 1999.

1. What this covers

LAYAN+ that you buy from LAYAN TV on our website. LAYAN+ is sold on the web only: we do not sell it through an app store or inside an app.

2. Cancelling

Card (a renewing subscription). You can cancel online on your account’s plan page, at any time. Cancelling stops renewal. You keep access until the end of the month you have paid for, and there are no more charges after that. We do not refund the remaining days of that month.
DuitNow QR or FPX (one prepaid month). There is nothing to cancel. The month does not renew, and access ends at the end of that month. We do not refund the remaining days.

3. Our mistakes

If we take two payments for the same month, or a payment for an attempt you had already replaced with a new one, that is our mistake. We refund the extra payment in full as soon as our records show it, and your access is not affected. If you notice first, tell us.

4. Other requests

Write to us. Each request is considered on its own and approved by the owner of LAYAN TV ENTERPRISE, not by an automated system. A refund is always for your latest payment, in full. The usual case in which we refund is when you ask within 7 days of a renewal you did not expect, and you have not watched since the renewal.

5. After a refund

When we make a refund, your plan ends straight away, including any days left in that month, because that month is no longer paid for. Free episodes stay free.

6. How long a refund takes

Refunds are made through our payment provider, to your original payment method. Once we have approved and sent your refund, it usually reaches you within 10 working days, depending on your bank or card. We cannot promise a date. If the provider cannot return it to the original method, for example because the payment is more than 6 months old, we will contact you to pay it another way.

7. How to ask

Email layantv.support@gmail.com from the email address on your account, with the subject "[Billing]". Tell us the date and amount of the payment. Please never send us your full card number or a copy of your ID. Our reply times are on Contact Us.

8. Your rights

This policy does not affect your rights under the Consumer Protection Act 1999.