Contact Us

Last updated: 2 November 2026

LAYAN TV is a Malaysian streaming service for short dramas. This page tells you how to reach us and what to expect.

How to reach us

Email (the fastest way): layantv.support@gmail.com

Our email is held by Google (Gmail), which keeps email on servers outside Malaysia. If you email us, you agree that Google holds your message in this way. If you would rather not use email, write to us by post at the address below.

We help by email. Please write to us and we will reply.

Phone: +6011-33114752

Post: Tingkat 1-1, Lot 14211 B, Jalan Besar Sungai Merab Luar, Dengkil, Sepang, 43650 Bandar Baru Bangi, Selangor, Malaysia

Please put the topic in the subject line, for example "[Complaint]", so your message reaches the right place sooner. You can use the topics below.

We are a small team. Right now, one person reads and answers every message. The times below are what we can keep, counted in working days (Malaysia time). They are reply times, not resolution times.

Choose your topic

General question

Subject: [General]

Ask about the service, your account or how something works. We will reply within 5 working days.

Billing or refund question

Subject: [Billing]

LAYAN TV is not taking payments yet. When paid plans begin, billing and refund questions will come here, and our Refund and Cancellation Policy says what applies. Until then, you are welcome to ask. We will reply within 5 working days.

Complaint

Subject: [Complaint]

If something went wrong or we let you down, tell us what happened and what would put it right. We will confirm we have your complaint within 3 working days and aim to give you a full reply within 14 days. If it will take longer, we will tell you why and when to expect an answer.

Privacy or personal-data request

Subject: [Privacy]

You can ask to see, correct or delete the personal data we hold about you, or ask us a question about how we use it. We will confirm we have your request within 3 working days and respond within 21 days of receiving it. We may ask you to confirm who you are before we share or change anything. Read our Privacy Policy for more.

Report content

Subject: [Report]

If you see something on LAYAN TV that breaks our rules or your rights, such as a copyright concern, tell us which title or episode (a link helps), and what the problem is. We will confirm we have your report within 3 working days. We will not promise what the outcome will be, because each report is reviewed on its own. Please do not send us copies of the content. How we handle rights is set out in Content Rights and Creator Licensing.

What to include

• The topic in your subject line.
• The email address on your LAYAN TV account, if you have one.
• What happened, and when.
• Screenshots if they help.

Please do not email copies of your ID card, passport or bank card.

Never send us your password or a verification code. We will never ask for them.

Languages

You can write to us in English or Bahasa Malaysia.

Business information